A: : Click on Purchase Products to see the various way you can place an order.
Q: How can I get a price list?
A: To view or download a Retail price list PDF, please click on Downloads. To view a Wholesale price list PDF, go to www.foreverliving.com and enter your country store, click on Login. Enter your ID and password and click on Downloads in the left navigation bar.
Q: Can I buy products in another country?
A: Only if you are Internationally sponsored as a distributor in that country. However, products can only be shipped within the country that you are ordering them from.
Q: How can I pay?
A: Foreverliving.com accepts Visa, MasterCard, or Discover card. During the checkout process, you will be prompted to enter your credit card information.
Q: Is it safe to use my credit card?
A: We guarantee that every transaction you make at Foreverliving.com will be 100% safe. Please refer to the Corporate Policies section to learn more about our policies.
Q: What is the verification number being asked for when I enter my credit card information?
A: It is a Security Digit which is a security feature added to Visa, MasterCard and Discover credit cards. For your protection, we ask for these digits to prevent unauthorized use of your credit card number. These 3-digit security numbers are printed on the back of your card in the signature panel. With Visa and Discover, it is immediately following the account number.
Q: How do I get my ID and/or password so I can purchase products?
A: If you are already a distributor, but you do not know your ID# or your password, contact Order Processing at 1-888-440-ALOE (2563). If you are not a distributor, go to Join Now! for step-by-step instructions
Q: How do I track an order to see when I will receive my shipment?
A: Click on SHOP. Then, click on My Account at the top of the page. Enter your ID and password and click on Order History.
Q: How do I get an invoice with prices?
A: If you are placing an order online, you should always print the screen showing the Order Number. This page also shows a breakdown of all the items purchased as well as the shipping and handling charges. If you call Order Processing at 1-888-440-ALOE (2563) to place your order, ask the representative to send you a copy of the order in the mail.
Q: What should I do if my password does not work?
A: Contact Order Processing at 1-888-440-ALOE (2563) and ask the representative to reset your password. Once that has been done, wait 15 to 20 minutes before attempting to login again so the information can be processed through our system.
Q: How do I change my password?
A: Go to www.foreverliving.com and select your country, then click on Login. Enter your ID and password and then click on My Preferences.
Q: What do the Kosher and Islamic symbols mean?
A: The Kosher and Islamic seals indicate that our products meet or exceed the strict dietary standards set by the Jewish and Islamic religions, respectively.
Q: Can I take a particular product for a certain medical condition?
A: We do not intend to represent our products to be used as a medicine or a cure of a disease, and advise you that it is a violation of company policy, as well as FDA regulations, for you to do so. Our products are dietary supplements, foods and cosmetics to be used for general health and wellness, nutrition, and to cleanse or beautify our customers.
Distributor Only
Q: How do I check to see what my case credits are?
A: Go to www.foreverliving.com and select your country, then click on Login. Enter your ID and password and then click on My Volume in the left navigation bar. Accept the "Sales Data Disclaimer" and you can view your case credits.
Q: How can I change my address?
A: If you would like to change your billing address, send an email to distributors@foreverliving.com or download a Change of Status Form (under the Downloads section). Complete the form, sign and mail it to the address shown on the form, or turn it in to your local Product Center. If you would like to change a shipping address, click on Shop in the top navigation and then click on My Account. Enter your ID and password and select Edit My Address Book.
Q: Can I change my sponsor?
A: Company policy prohibits the changing of sponsorship except under very limited and special circumstances. Please contact your RSD or Area Vice President if you need more details.
Q: What should I do if I no longer wish to be a distributor?
A: If you are simply terminating, but have no product to return, please send a letter explaining that you would like to terminate your distributorship. Make sure to include your ID# or SS#, name, address and signature. If you have product you wish to return, contact the Product Center where you made the purchase, or if the product was purchased online, call Order Processing at 1-888-440-ALOE (2563) for instructions.
